
FAQs
You have questions? Well we have the answer!
See answers to your frequently asked questions below.
On average, our candle making parties last 1-1/2 to 2 hours at our studio locations. The first hour is dedicated to guest making their custom scented candles. Candles require 30 minutes to an hour to "set" before they can be taken home. During this time, guests will play a game of candle trivia, mix and mingle, and receive candle care instructions.
Please arrive on time for your event.
We strongly advise being on time to events. All events last exactly 2 hours and we have multiple scheduled events throughout the day.
Guest that arrive 30 minutes late are subject to our pour and go process where you choose your scents and our host make the candles for you.
Guest that arrive 45-60 minutes late will be denied service and ticket is forfeited.
We strongly suggest rescheduling if you are going to be late, we want you to experience our candle making process at its full form.
Sure! Please note, if you are booked for a public event all food must remain at your seat/ in your personal space. For private events: we provided a space to set up refreshments, however we do not have a full kitchen and cannot warm or store perishables.
Please be finished before the 2 hour candle making event ends.
Return/Refund Policy:
Virtual Events: Refunds given if kitting and/or shipping hasn't started, minus transaction/special supply fees.
Corporate In-Person Events: Refunds given 30 days before the event date, minus transaction/special supply fees. Less than 30 days, reschedules for up to one year.
Private Label: Build-Your-Own-Candle, Or Other Custom Products: No refunds once project has started due to the customization of this product/service.
Private Events: No refunds, only reschedules up to 1 year of the event date. Tickets transferrable and other attending guests can make absent guests candle(s). If event doesn't start at least 15 minutes after the event start time, event will be canceled with no opportunity to reschedule. Finger foods /small bites/ hors d’oeuvres allowed.
Open To The Public Event: No refunds, only reschedules for up to 6 months of the event date. Tickets transferrable and other attending guests can make absent guests candle(s).
This event is recommended for 21 years of age and older since customers are allowed to bring their own beverages. Children ages 10 and up are allowed but please note adults may be pouring their own drinks near their vicinity. We strongly reccomend booking an early session (12pm or 3pm) or booking a private party for a group of children.
Candle Care:
Don’t burn your candle for 2 days, it’s still in the curing process. (Like wine and cheese it’s aging, we don’t sell a candle unless it’s cured for 2 weeks so they longer you wait the stronger the scent) How to Avoid Candle Wax Tunneling - Burn your candle for long enough to achieve a complete wax pool. With our jars that is 2 hours. (The size wick is key in burning distance- our Wicks burn 1 inch per hour) Trim your Wicks to a 1/4 of an inch before you light your candle. (We cut it for them to 1/4 inch) This will help continue to make the candle burn clean and slow. (Clean meaning reduced SOOT ((smoke)) & slow meaning it will not burn quickly.) Trimming Wicks will preserve your candle for a long time. If kept well it will burn for 55 hours. Extinguish candle when it reaches 1/4 of an inch to the bottom Don’t burn for more than 4 hours without trimming your wick Don’t sleep with candles lit. Don’t leave by kids, pets or drapes.
